Question 1

How do I install and start using Ember?

Accepted Answer

After you download the installer, open Ember, go to your settings, activate your license key, set your settings then add your In / Out marks inside DaVinci and press Generate!

Question 2

What stays on my machine when I use Ember?

Accepted Answer

Subtitle editing, exports, and DaVinci Resolve Studio integration run locally on your machine. When you use online AI features, Ember sends the audio, text, and request data required to complete that job.

Question 3

Where do I activate or recheck my license?

Accepted Answer

Open Ember and go to Settings > License to enter, replace, or recheck your key. If access still looks wrong after that, send support the purchase email, invoice, or license key so the account can be verified.

Question 4

Where do I review billing, refund, and privacy details?

Accepted Answer

Use the Policy page at /policy for terms, privacy, and refund guidance. If you need a purchase or account issue reviewed, email support@embersubs.com with the relevant details.

Question 5

How do plans and subtitle minutes work?

Accepted Answer

Lite includes 100 subtitle minutes per month, Pro includes 250 subtitle minutes per month, and Studio includes 750 subtitle minutes per month. Standard generation uses 1 subtitle minute per processed audio minute, Refinement uses 2x usage because it runs the sharper AI pass, and additional subtitle minute top-ups are available when you need more capacity.

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