All Ember purchases are processed by Polar, which acts as the merchant of record. Polar handles payment processing, VAT and sales tax collection, invoicing, and billing compliance.
Refund requests, statutory withdrawal requests, billing errors, and payment disputes are handled in accordance with the billing terms shown at checkout and applicable consumer law. For billing inquiries, contact Ember support at support@embersubs.com.
Ember is delivered digitally. Subscription access, license validation, download access, and included credits begin after checkout is completed and payment is confirmed by Polar.
Additional credit top-ups are digital purchases. When checkout is completed and payment is confirmed, the purchased credits are added to the selected eligible license.
Under the EU Consumer Rights Directive (2011/83/EU), as transposed into Romanian law (Law 363/2007), you have a 14-day withdrawal right for distance purchases.
For digital content and services like Ember, where performance begins immediately upon purchase:
Your statutory consumer rights under EU and Romanian law are not affected by any other provision of this policy.
You can cancel your Ember subscription at any time through the Polar customer portal or by contacting support.
Cancellation stops your subscription from renewing at the end of the current billing period. You retain access to Ember until the end of the period you have already paid for.
No refund is issued for the remaining time in your current billing period upon cancellation, unless required by applicable law.
Except where required by applicable law or explicitly approved by Polar as merchant of record, Ember subscription payments, subscription renewals, current billing periods, and credit purchases are non-refundable.
Approved refunds, where legally required or explicitly approved by Polar, are issued back through the original payment method by Polar. Nothing in this policy limits mandatory consumer rights that cannot be waived under applicable law.
To report a billing issue, request review of a charge you believe was made in error, or raise a statutory refund right, email support@embersubs.com with:
Support will review the billing record and, where required, coordinate with Polar. Approved refunds may take additional time to appear on your statement depending on your payment provider.
Ember may update this refund policy from time to time. The current version is always available at embersubs.com/refund.
Please review this policy before making a purchase or renewal.
Email support@embersubs.com if you need help.
