Ember is sold on a subscription basis, and purchases are generally non-refundable except where applicable law requires otherwise.
Ember is sold on a subscription basis. Current plan pricing, included credits, and any extra credit purchase options are shown on the pricing and checkout pages available at the time of purchase.
Your purchase gives you access for the subscription term and any credit allocation attached to that plan or add-on.
Except where required by applicable law, Ember subscription payments and additional credit purchases are non-refundable.
That includes unused time left in a billing period and unused credits attached to a completed purchase. Canceling a subscription stops future renewal, but it does not create a refund for the current billing period unless the law says otherwise.
If you believe you were charged in error, or if you are asserting a refund right that applies under local law, email support@embersubs.com with the purchase details.
Ember may update this refund policy from time to time. Please review the latest version before checkout or renewal.
Questions
Email support@embersubs.com with the purchase details you want reviewed. If you are still deciding, read the pricing, terms, and privacy pages before checkout.
